When Advanced Business Manager (ABM) is installed on a computer a run-time of the crystal reports engine is also installed. This allows ABM to run the crystal engine to generate reports. ABM comes with over 100 report files that cover a range of the expected things that people will want to report on in the general run of business. This is indeed really good.
One thing we have learned is that not all businesses are the same. Many businesses have quirks and kinks in the process and often we will add a custom field to use this particular data as it needs to in the flow of their business process. Sometimes there is enough flexibility in the standard reports to pick this up, however usually you will need to have a custom report written for the business purpose. Of course it may not even be a custom field it may just be something about the way the business uses the system to manage its business process.
Custom Reports can be written in Crystal for ABM and they can be included in the reporting menu and run from the system just like any of the standard reports. This will normally involve a few hours work to develop the report, test and implement it.
This is work I enjoy and I have a level of expertise, so if you would like a report written (or a quote for a report to be written) please map out what data you want on the report, and the criteria you want to specify to get the report to run. If it is something like a standard report with some modifications (many custom reports are) then let me know this as well. Anns then we can take it from there.